To help American customers, Filipinos put their lives on the line

Covid deaths among call-center workers put spotlight on billion-dollar industry

BY REGINE CABATO AND NICK ASPINWALL regine.cabato@washpost.com
THE WORLD


QUEZON CITY, PHILIPPINES — To his seven children, Glen Palaje was a jack of all trades: carpenter, cook, musician. To his colleagues, he was also “Dad,” the eldest on a team of call-center workers that handled queries from AT&T customers. Palaje had...

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