To help American customers, Filipinos put their lives on the line
Covid deaths among call-center workers put spotlight on billion-dollar industry
BY REGINE CABATO AND NICK ASPINWALL firstname.lastname@example.org
QUEZON CITY, PHILIPPINES — To his seven children, Glen Palaje was a jack of all trades: carpenter, cook, musician. To his colleagues, he was also “Dad,” the eldest on a team of call-center workers that handled queries from AT&T customers.
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